Major Insurance Provider Saves $750k per Month With Big Data Migration

Contents

about paysafe

Paysafe provides payment solutions that power the everyday. The multinational organisation operates multiple brands across the e-cash, payments processing and digital wallets spectrum, serving over 145 million customers of varying size and scale.

Reviewed on
Big Data Migration
31 Reviews
30,000
+

Hours delivered back to the business

100
+

SOX compliance in Settlement process automation

95
+

Success rate of bot case completion

6
+

For functional release of OBT, RTS and OGS

The Chalange

Following a period of rapid growth through acquisition, Paysafe were looking to achieve enterprise-wide operational efficiencies and alignment. In order to do this, they chose to focus firstly on their customer services, merchant operations, risk and compliance functions.

Paysafe’s fast-paced expansion had resulted in a lack of process consistency & standardisation across their acquired brands. The numerous manual and non-transparent processes at play were something Paysafe were keen to address.

Additionally, in the face of increasing industry regulation and compliance requirements, Paysafe were eager to stay ahead of the curve in responding to these changes, whilst also maintaining the relentless customer focus and agility that is at the core of their DNA.

What did
CloudOkta do

Paysafe & CloudOkta’s shared appreciation for the power of combining scale and global reach with flexibility and agility made our partnership an obvious choice. CloudOkta have been working with Paysafe since November 2020 in 2 key workstreams: Automation Delivery and Mobile Chatbot Migration, supporting the Paysafe Automation365 team specialising in Cognitive and Robotic Automation.

Automation Delivery – CloudOkta are working with the Paysafe Automation365 team to identify, design, build, test and deploy automated solutions using UiPath Automation Software. Thus far CloudOkta have delivered 28 Automations across 3 core business functions: Merchant Services, Consumer Services and Risk.

Mobile ChatBot Migration – CloudOkta led the migration of chatbots from a web browser platform to mobile platforms (Android and iOS). In addition to this, CloudOkta has implemented an intermediate communication layer to enable a seamless handoff between chatbot and live agent providers to win and support new deals.

Big Data Migration
Big Data Migration

The Results

  • 30+ processes delivered
  • Over 30,000 hrs delivered back to the business
  • 100% SOX compliance in Settlement process automation
  • >95% success rate of bot case completion
  • SDK delivered for native platforms, enabling Virtual & Live agent communications across multiple mobile platforms

The technology that we use to support Paysafe

JavaScript
TypeScript
Node.JS
React
Swift
Java
Objective-C
RxJava

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Big Data Migration

Value Added Support from CloudOkta

CloudOkta not only offers top-tier talent through our staff augmentation services but also provides comprehensive support across various business functions. Here’s a closer look at how we integrate with and support your organization

Recruiting & Selection

We handle the recruitment process, ensuring that you get the best candidates who match your specific needs and project requirements.

Legal Support

Our legal team ensures compliance with all relevant policies and guidelines, giving you peace of mind.

Resource Allocation

We manage payroll and administrative tasks, reducing your overhead and allowing you to focus on core business activities.

Career Development & Training

We invest in the continuous development and training of our staff, ensuring they are always up-to-date with the latest skills and knowledge.

People Retention & Motivation

Our retention strategies and motivation programs ensure that the best talent remains engaged and committed to your projects.

Building & Facilities Management

We take care of the physical workspace needs, ensuring efficiency and comfort for the best productivity.

Technical Support

Our technical support team is always on standby to address any issues that may arise, ensuring seamless operations.

Operations Support

We provide comprehensive support for your operations, from managing day-to-day tasks to strategic planning.

Your Processes & Methods

We align our services with your existing processes and methods, ensuring a smooth integration and efficient workflow.

How can we help

Build your team or fill a skill to your existing team

Plan for a discovery call

Let one of our expert consultants analyze your unique situation and deliver tailored solutions that exceed your expectations.

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We’re happy to answer any questions you may have and help you determine which of our services best fit your needs.

Call us at: 800-801-5343
Your benefits:
  • Client-oriented
  • Independent
  • Competent
  • Results-driven
  • Problem-solving
  • Transparent
What happens next?
1

We Schedule a call at your convenience 

2

We do a discovery and consulting meting 

3

We prepare a proposal 

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