Unlock Global Tech Talent with CloudOkta
It has become common for firms to outsource their IT services to cut costs, increase efficiency, and gain access to specialized skills. Due to the fast-changing technology and increasing complexity of IT systems, outsourcing provides competitiveness. Outsourcing IT services is most desirable when enterprises want to concentrate on core business processes while delegating daily IT management to third parties.
- Build your Local or Remote team with no long-term commitment.
- Get access the top 10% global tech talent pool, ready to work for you immediately.
- Eliminate budgeting surprises with a flat monthly rate for comprehensive IT coverage.
- Protect your business and your data from unexpected problems and unwanted intruders.
Top 10% Talent
Every candidate goes through rigorous vetting for technical skills, English-proficiency, and soft skills. We hire only the best candidates that excel. Through IT outsourcing services, businesses can hire professionals in emerging areas such as cybersecurity and IT security consulting. Outsourcing IT services helps firms leverage the latest information and technology without employing full-time specialists.
Cost Savings and Efficiency
Outsourcing IT services dramatically reduces the costs of running everyday operations. Companies do not need to spend much money on hardware, software, or in-house training for IT teams. IT management outsourcing provides contractual service arrangements to ensure that costs are controlled and the organization can effectively fix its budget and resource allocation.
Budget
Make budgets go further and reduce the overhead of sourcing, hiring, and human resources. Gain access to specialized skills at a fraction of the traditional methods. Outsourcing IT infrastructure services dramatically reduces the costs of running everyday operations. Companies do not need to spend much money on hardware, software, or in-house training for IT teams. IT management outsourcing provides contractual service arrangements to ensure that costs are controlled and the organization can effectively fix its budget and resource allocation.
Secure & Compliant
We are an ISO27001 certified organization, we understand your security and compliance requirements more than anyone. We got it covered. Outsourcing IT services involves adopting extreme security measures to ensure that information is well protected. These measures assist companies in meeting the required legal standards, minimizing time loss, and guaranteeing business continuity. Outsourcing also entails providing managed IT infrastructure services with service-level agreements defining performance and responsibility.
No Admin/HR overhead
No more dealing with 1099 or W2 complexities. No local tax or regulatory hassles. Enjoy fixed-cost agreements and pay-as-you-go options. The main advantage of outsourcing IT operations and support is that such processes become more efficient, and the company’s internal team can be engaged in essential activities. This makes it easy for companies to change the IT infrastructure and meet the market demands without the difficulties of expansion
No time zone /language barrier
Part of what makes our staff augmentation services so exceptional is that we are always available, regardless of time or holiday or location
What is IT Outsourcing?
IT Outsourcing is the process of adding talent to your existing team through a third party. This could be a single talented engineer joining your team, or building a specialized team from scratch.
Staff augmentation removes the overhead associated with sourcing, recruiting, training and retaining talent. It can help you meet short and long term technology goals with added flexibility and instant access to a high-quality talent pool.
Whether you want to fill a skill or capability, or augment your team members, we’ve got you covered.
Value Added Support with CloudOkta
CloudOkta not only offers top-tier talent through our staff augmentation services but also provides comprehensive support across various business functions. Here’s a closer look at how we integrate with and support your organization
Recruiting & Selection
We handle the recruitment process, ensuring that you get the best candidates who match your specific needs and project requirements.
Legal Support
Our legal team ensures compliance with all relevant policies and guidelines, giving you peace of mind.
Resource Allocation
We manage payroll and administrative tasks, reducing your overhead and allowing you to focus on core business activities.
Career Development & Training
We invest in the continuous development and training of our staff, ensuring they are always up-to-date with the latest skills and knowledge.
People Retention & Motivation
Our retention strategies and motivation programs ensure that the best talent remains engaged and committed to your projects.
Building & Facilities Management
We take care of the physical workspace needs, ensuring efficiency and comfort for the best productivity.
Technical Support
Our technical support team is always on standby to address any issues that may arise, ensuring seamless operations.
Operations Support
We provide comprehensive support for your operations, from managing day-to-day tasks to strategic planning.
Your Processes & Methods
We align our services with your existing processes and methods, ensuring a smooth integration and efficient workflow.
Types of IT Outsourcing Services
Outsourcing of IT services enables organizations to outsource some or all of their IT functions to outside firms. The following are the standard IT outsourcing services.
Build your team or fill a skill to your existing team
IT
Helpdesk
IT support outsourcing includes helpdesk services, troubleshooting, and user support services. A dedicated IT support team will ensure quick response time and users' happiness while cutting the internal workload.
Software
Development
The specialists manage the whole process, from the planning and design stage to development and testing. This service is useful for businesses that want specific applications but need more internal resources to build them.
QA &
Testing
The managed IT outsourcing solutions include the full range of IT infrastructure management services. These include network monitoring, Server administration, and routine Checks to keep the systems efficient.
AI &
Data Science
Get access to skilled professionals who leverage advanced algorithms and statistical models to extract insights, automate processes, and drive data-driven decisions. Enhance your team's capabilities, and innovate products
Infrastructure
& DevOps
Regular maintenance of IT systems includes updating, repairing, and other regular maintenance done by particular teams. This avoids downtime and ensures that systems are continually updated.
Mobile App
Development
Fill a skill gap in your existing team with our Mobile App Development staff augmentation service. Our experts design, develop, and optimize mobile applications, ensuring high performance and user satisfaction
Project
Management
Supercharge your business with project oversight and team support. Our professionals ensure projects are delivered on time and within budget, enhancing team efficiency and achieving project goals
Cybersecurity &
Compliance
Outsourcing IT security allows companies to secure their systems from online threats without hiring experts. Providers' services include risk assessment, compliance auditing, and vulnerability management.
Consulting &
Roadmaps
Ensure that IT outsourcing is per business needs. For instance, outsourcing can be an efficient and scalable model if the aim is to expand the business and grow or venture into new markets. IT security consulting services will protect company information during the expansion phase.
Don’t see the skills you need?
This list is not comprehensive. Let us learn more and share your needs with us.
Let's Build Your Cross-Border Teams
Go beyond borders to capture top talent and maintain high standards of excellence
A solution tailored to your needs
Cost-effectiveness
We offer affordable IT solutions that help you reduce costs and improve your bottom line.
Immediate integration
We stay up-to-date with the latest technology trends and offer innovative solutions that help you stay ahead of the competition.
Effortless Scalability
Our solutions are scalable and can grow with your business, ensuring that you get the most value out of your investment.
Our process.
Simple. Seamless. Streamlined.
1. Discover Opportunity
Experience the transformative power of technology when implemented, managed, and monitored with precision. Witness significant growth as we guide you through every step, ensuring your success in the digital landscape.
2. Define Success
Achieve your business goals effortlessly with CloudOkta's comprehensive support services. Let us take care of your day-to-day IT needs, ensuring security, management, and monitoring, while you focus on driving growth and innovation.
3. Launch and Monitor
Outsourcing your needs to CloudOkta not only reduces costs but also provides access to a pool of specialized expertise, ensuring enhanced operational efficiency and long-term success for your business.
Common IT Outsourcing Services
Outsourcing of IT services enables organizations to outsource some or all of their IT functions to outside firms. The following are the standard IT outsourcing services.
Helpdesk and IT Support
An outsourced IT support desk offers end users multiple levels of support. Some services are diagnosing and solving hardware and software problems, providing technical support, and handling ticketing systems. IT support outsourcing helps businesses get reliable client assistance, increasing productivity and satisfaction.
Software
Development
Developing various business applications, such as software, web-based, or mobile applications. The specialists manage the whole process, from the planning and design stage to development and testing. This service is useful for businesses that want specific applications but need more internal resources to build them.
Managed IT Services
The managed IT outsourcing solutions include the full range of IT infrastructure management services. These include network monitoring, Server administration, and routine Checks to keep the systems efficient. They also coordinate cyber security matters, including firewalls, intrusions, and malware prevention and control.
AI &
Data Science
Get access to skilled professionals who leverage advanced algorithms and statistical models to extract insights, automate processes, and drive data-driven decisions. Enhance your team's capabilities, and innovate products
Infrastructure Management
Some essential IT outsourcing services are data center management, cloud platforms, and disaster recovery planning. These services guarantee that business processes continue effectively and safely in times of crisis. Providers manage everything from system enhancements to overseeing IT environments, thus leaving businesses at ease.
Don’t see the skills you need?
This list is not comprehensive. Let us learn more and share your needs with us.
Evaluating the Need for IT Outsourcing
Multiple factors determine whether an organization should choose to adopt IT outsourcing services. Here’s how businesses can evaluate their needs.
Internal Resource Availability
Internal IT capabilities assessment is critical. Are your team competent and equipped to meet today’s and tomorrow’s IT needs? If IT management outsourcing is not the answer, then at least the right expertise and tools are available without the cost of training employees.
Budget Considerations
Outsource or build an internal IT team: Analyzing the costs. Outsourcing minimizes the costs of recruiting workers, training new employees, and purchasing equipment. Managed IT infrastructure services help companies plan their costs with the help of fixed pricing structures and models.
Strategic Goals Alignment
Ensure that IT outsourcing is per business needs. For instance, outsourcing can be an efficient and scalable model if the aim is to expand the business and grow or venture into new markets. IT security consulting services will protect company information during the expansion phase, while managed IT outsourcing services will enable the company to expand its operations without worrying about IT infrastructure limitations.
How to Choose a Reliable IT Outsourcing Partner
Selecting the right IT outsourcing partner is the most important aspect of your business strategy. The perfect candidate should complement what you do in terms of experience, dependability, and adaptability when it comes to your IT requirements. Here are key factors to consider.
Experience and Expertise
You must search for providers that have experience in IT outsourcing services. Look at how they have handled projects like yours and, more specifically, their experience in your industry. Organizational certifications like ISO, Microsoft, or Cisco enable them to prove their technical competence. Only experienced providers can provide specific solutions to address your business needs in IT infrastructure or support outsourcing.
Reputation and Trustworthiness
Ensure the provider is reliable based on client feedback, complaints, cases, and testimonials. Testimonies received from previous clients are an assurance of service delivery. Read about its achievements in specific fields, such as managed IT outsourcing or IT security consulting. In addition, it is advisable to request references and reach a mutual understanding with previous customers concerning the quality of services and delivery time.
Scalability and Flexibility
Select an IT service provider who can provide the necessary services as your business grows. The provider should be scalable and flexible to change for IT outsourcing, covering regular system checks or managing the IT infrastructure to support the organization’s growth. This way of structuring services guarantees that the number of workers can be adjusted to the project needs without suffering from poor quality or efficiency.
Data Security and Compliance Standards
Ensure the provider follows the appropriate security measures and complies with legal requirements such as GDPR, HIPAA, or industry-specific guidelines. IT outsourcing services require that your information is safeguarded through strong measures against cyber threats. ISO 27001 certification, for example, is evidence of a given provider’s compliance with the best practices in IT security consulting and IT operations outsourcing.
What Makes Cloudokta Special
Some critical factors should not go unnoticed when selecting its IT outsourcing partners. Companies like Cloudokta stand out with specialized offerings that provide strategic advantages:
Industry-Specific Expertise
Several providers are industry-specific, including the health, financial, and manufacturing sectors; this makes them aware of the sector's challenges and standards. For example, Cloudokta is focused on IT outsourcing services in these fields and provides individual approaches to compliance and performance.
Proprietary Technology & Innovation
Organizations that use proprietary tools, frameworks, or solutions provide better effectiveness and value. For instance, Cloudokta has integrated top-of-the-line technologies in IT infrastructure services and managed IT outsourcing to enhance efficiency and increase clients’ productivity.
Enhanced Service Models
Cloudokta’s hybrid outsourcing models offer specific services that integrate onshore and offshore services. This approach helps to save money without compromising quality and, therefore, can be considered a trustworthy partner for managed IT outsourcing and outsourcing IT services.
Focus on Sustainability & Social Responsibility
ESG investing means that a company supports environmental and social concerns, and such companies bring value in the long run. Cloudokta also practices green IT to show its concern for the environment and support clients’ values, which helps build a company’s image and reputation.
Secure & Compliant
We are an ISO27001 certified organization, we understand your security and compliance requirements more than anyone. We got it covered. Outsourcing IT services involves adopting extreme security measures to ensure that information is well protected. These measures assist companies in meeting the required legal standards, minimizing time loss, and guaranteeing business continuity. Outsourcing also entails providing managed IT infrastructure services with service-level agreements defining performance and responsibility.
Frequently Asked Questions
Discover answers to your inquiries about our services and offerings.
IT outsourcing is delegating IT tasks to third-party providers. It enables cost savings, talent access, and focus on core business goals.
The primary benefits of IT outsourcing services are cost savings, specialized skills, flexibility, and improved risk management.
Assess your internal resources, budget constraints, and synchronization with long-term business goals.
Some standard IT services are managed IT infrastructure, IT maintenance outsourcing, help desk services, application development, and IT security services.
Be sure to check their experience, reputation, and capabilities and whether they meet legal requirements on data protection, such as GDPR and ISO.
Some examples are language barriers, data privacy issues, and dependency on providers.
Some trends are Digital transformation, hybrid models (nearshore and offshore), and sustainability-focused outsourcing.
Its support desks and infrastructure services are usually outsourced to other firms to optimize costs and performance.
The three are offshore (remote providers), nearshore (providers in neighboring regions), and onshore (providers within the same country).
The costs of the services differ depending on the level of services to be offered, such as IT management outsourcing, the location, and the provider’s experience.
There are three primary elements: hardware, which includes servers and storage; software, which provides applications; and networks, which consist of the Internet and data communication networks.
Outsource when internal capacity is limited when the business is expanding, or when some tasks require specific expertise, such as outsourcing IT operations.
IT support outsourcing for Help Desks and User Assistance is the most frequent.
Outsourcing of managed IT services enables an organization to receive comprehensive IT solutions while at the same time experiencing better control and strategic direction.
An example of a business that uses IT infrastructure outsourcing to manage servers and cloud systems is a good example
Its support desks and infrastructure services are usually outsourced to other firms to optimize costs and performance.
Have additional questions to ask?
If you have other queries not covered in the FAQs, please feel free to reach out. Our team is committed to providing you with all the information you need.
What clients say about us
What are your two primary services?
Fully Managed IT Services – CloudOkta monitors, manages, supports, and secures all IT systems and users for a fixed and predictable monthly fee.
Co-Managed IT Services – We support internal IT as an extension of your team. This role includes patching, repetitive tasks, one-off services, and special projects. We handle the backend while in-house IT manages everything else.
What other services do you offer?
Cybersecurity
IT Consulting
Cloud Services
Network Connectivity (ISP Services)
What business problems do you solve?
By leading with IT strategy and compliance guidance, CloudOkta fills two major gaps in the IT provider industry. This expertise helps clients:
- Save time, money, and increase profitability.
- Reduce employee frustration and improve team morale.
- Solidify defenses against data breaches, ransomware attacks, and legal exposure.
- Lower cybersecurity and compliance risk
What are your core services?
Core Services are fixed, baseline foundational resources included in every Fully Managed IT Service Level Agreement.
- vCIO – Strategic direction, budgeting, planning, and consulting services with account reviews and IT roadmaps to advance your digital transformation.
Managed Services Concierge – Your point of contact for all account details. This trusted advisor is the quarterback between your vCIO and the service team, managing questions about IT services, invoices, and every piece of business enabling technology that supports decision making, collaboration, productivity, compliance, business continuity, security, and efficiency. - Client Management Tools – Professional Services Automation, Ticketing, CRM, Remote Management and Monitoring, Documentation, Communication, Notification, and Data Privacy.
- Vendor Technical Assistance – We interact directly with your other technology vendors for incident remediation, opening tickets, escalating requests, or working to resolve incidents within your IT environment.
- We will also answer basic questions about your environment or provide access to systems the vendor has requested when approved by the client, such as allocating IP addresses for a copier, a security camera vendor or allowing network traffic for a vendor’s service.
- This assistance covers hardware manufacturers, software development firms, cloud service providers, ISPs, telecommunication brokers, printer and copier companies, and local couriers.
- Procurement Services – CloudOkta sources products exclusively from authorized channels and recommends business-class solutions. We also identify configuration options, ensure proper registration, manage licensing and warranties, and guarantee that all products are genuine.
Network Management – Monitoring, Administration, Reporting, Domain Name, and SSL Certificate Management, Remote Incident Remediation, and On-site Incident Remediation.
If a client has more than one location – with expanded Network Management & Vendor Technical Assistance requirements – additional Core Services charges will apply.
How are you different?
CloudOkta selectively partners with growing organizations that like applying strategy and budgets to a proven IT process based on standards and best practices – to improve performance and lower risk.
CloudOkta creates and maintains powerful, quiet, and secure IT systems by actively engaging and advising our clients in regularly scheduled Strategic Business Reviews with a vCIO.
Most CloudOkta locations limit new client onboardings to two per month. This approach allows us to institute comprehensive, data-driven quality controls – on the front end – which create increasing operating leverage for our clients throughout the lifetime of the relationship.
How do you maximize responsiveness?
Тecnologia is responsive by design. We partner with organizations that appreciate the value of following a standards-based approach to inform the architecture and lifecycle management of their IT systems.
This alignment allows clients to enjoy business optimizing technology that doesn’t require constant, reactive, emergency intervention – so they have more time to focus on growing their business.
We give users direct access to support, which eliminates bottlenecks and allows us to collect data and insights to identify training gaps and recommend system improvements.
Our Service Level Agreement prioritizes client matters and response times by P1, P2, P3, and P4. A significant server or cloud application outage is a P1.
Assisting with a password reset is a P4. Good news: we can set you up with a self-serve password solution, so you don’t have to open a ticket.
The outcome is similar to the concept of compound interest. When you invest in the process over time, both quality of service and responsiveness accrue. Failure to invest (or starting late) makes it impossible to catch up.
What is your industry focus?
Operationally mature organizations in the following verticals:
- Professional
- ServicesCPA
- Legal
- Finance
- Insurance
- Real Estate
- Consulting
- Manufacturing
- Healthcare
- Nonprofit